 | A Little Help from My Friends | | |
|  A Little Help from My Friends
by Joseph Schum, Sales Director
(404) 352-6210 x517
The lyrics are timeless, aren’t they? It’s a matter of pride in all of us to offer help to those that we care about or those that we have a vested interest. The question seems to be though; will they take the help I’m offering them? Well, where is this going and how is it going to help my business? Consider this; the desktop is an expensive part of your business. The desktop represents the frontline productivity of that business. When it suffers then the business suffers as well. Whether it is just one individual employee or an entire department, if they are not working to complete the task at hand then all things relying on that completed task can realize the effects.
The help desk has had its ups and downs within the corridors of American business. Initially a good idea, having a central place where all of your users could go to solve their IT related problems was supposed to be efficient, timely and cost much less than training everyone on everything. Later, when the help desk became more expensive and cumbersome many companies decided to outsource the responsibility to reduce expenses and improve service. They went to outside providers, and when I mean outside I mean outside way outside...of the country! That idea has worked well, hasn’t it? Have you called your bank recently?
When we decided to build SmartSupport™, our managed services offering, we had a decision to make: build a help desk, or partner with one. We chose to partner with one of the best in the business. Our 24 x 7 call center is absolutely amazing. Located in Buffalo, NY, it has a unique organizational structure. Individual teams of six or eight people service the same account. It builds familiarity not only with your technical environment but with your people as well. The results have been amazing and the reviews from our client base have been better than we hoped. Further, this is the first line of defense for your team. If our call center deems the issue to be beyond desktop simple support then they contact us. We deal with the problem locally via remote or onsite response. In these challenging times where there is a reduction in internal services and support personnel this piece of our SmartSupport™ program could prove invaluable to your success. Consider a little help from your friends. Besides, who didn’t like the Beatles?
Joseph Schum, Sales Director
(404) 352-6210 x517
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| East Coast - West Coast
by Joseph Schum, Sales Director
(404) 352-6210 x517
Sunny San Diego. Drink it in. Think warm days with clear skies and for all of us here in the ATL, no humidity. Cool nights with the sounds of the sea in the background. Adds up to a pretty nice picture, doesn't it? For all of you who are about to ditch me here, I would like to share with you an amazing experience beyond the pretty scene I describe above. I just returned from the land of the perfect weather where I spent the last several days in the midst of many great minds from the world of IT. It was the VentureTech Network (VTN) Fall Invitational.
For those who don't know, the VentureTech Network is an exclusive matrix of value added IT professionals. When you partner with a VTN member, you obtain unmatched geographic coverage and technical expertise, along with the purchasing power of a $2.5 billon organization. At the same time, we maintain the prompt and personalized service that you expect from a locally owned company. It's a winning combination that remains unequalled in the industry. The RetroTechs is a prominent member of this group.
What is the value to you? With the implementation of SmartSupport™, we are able to remotely monitor and manage your key network systems. But how does one unpack and install a new computer in Butte, Montana from Northside Drive here in Atlanta? Answer: VTN membership. We work out the fees; the delivery of service is seamless to you. It's simple, effective and above all else, it works! We are doing it today. So, don't let IT support hamper your decision to expand and succeed, make lots of money and retire early! Might I suggest San Diego as a great place to buy a condo?
Joseph Schum, Sales Director
(404) 352-6210 x517
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